Delivery

Delivery time:

We strive to deliver our in-stock pr as quickly as possible. usually if you order is received and the payment has cleared before 12 noon, it will be dispatched the same day. Once your order has left the warehouse, your order will take only a few days to reach you. below are our approximate transit times: 
 

*Note that all times listed are estimated, as we cannot be held accountable for delays out of our control. Deliveries outside the EU can may take longer due to customs clearance.

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DELIVERY FAQ  

Who do you use for delivery?
We use 3 different courier companies to handle our orders, DHL, GeoPost and UKMail, each one selected depending on the final destination, postcode and weight. Tracking you order is very simple, once it has been dispatched simply log into your account to view your tracking number and details of how to track the item.

Returns and Refunds
We hope you will be pleased with your purchase. Should you wish to return anything bought from us or your purchase is unsuitable, we are happy to provide a refund or exchange within 7 days of delivery, providing that the goods are in a fully saleable condition and still in their original packaging. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. If the goods are not in fully resalable condition when returned to us, we reserve the right to refuse a refund or deduct an uplift fee from the refund amount. Keep in mind, returns on shipped orders incur return shipping costs, and original shipping charges are non-refundable. Please note that you are only entitled to return goods within 7 days of receipt of delivery. Custom and special order items are not returnable.

Cancellation of made-to-order products
Should you wish to cancel your made-to-order or made-to-measure product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 20% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty. 

Delivery charges

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted
 

Damaged Items
Damaged or missing parts must be notified to us within 2 days of receipt by e-mail. All original packaging MUST BE KEPT for inspection. We will respond and advise what course of action must be taken in these circumstances.